Fort Myers VA Clinic's phone system

Veterans Corner by Guy Donaldson


Like many of you out there, I am a veteran of a particular war, mine was the Vietnam Conflict, and I was told, as a naive youngster, that the Veterans Administration promised to be there when I needed them. Well, that's not always been the case. I have had to fight very hard, at times, to realize that long-standing promise.
We have all heard the phrase, "with the best of intentions," all too often, attributed to the V.A. If you believe the V.A. is overwhelmed with "unintended consequences," I'll sell you the Brooklyn Bridge!
Let me give you an example. Of course, the V.A. is always interested in hearing from you, and to that end, they are constantly updating and improving their phone system. To many of us locally, the Fort Myers V.A. Outpatient Clinic is our source for medical treatment, and for many years it was understaffed with just one telephone operator. That has all changed! In the past few months they have assigned just one operator to now answer all calls from Fort Myers, Cape Coral, Port Charlotte, Sebring, Marco Island and Naples. So,if your calls go unanswered, it certainly isn't by mistake. Is there any question why, so often, our phone calls go unanswered?
If you have a story to share, either good or bad, send your comments to this blog, Veterans Corner.

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