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I had to pay the city for 2 hours of clerical work at $24.00 per hour equaling $48.00 to get a copy of two permits less than a few months old. I was told they had to search boxes for them. My business side simply can't understand or justify this charge. No matter what the situation any type of customer information should be filed by permit number or name. Now if it's in boxes and costing me near 50 bucks for someone to search this tells me they are not very organized and maybe overtime in this area should be looked at much closer. No rocket scientist to have a good filing system whether in a drawer, box or computer. Please! I worked hard for the $50 it cost to get these copies. Toni Jessen
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