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Marconian writes:

in response to tnjessen:

The wording used in the article "to improve customer service". Customer service comes from the employees. A website can also serve to improve customer service.

Customer service is one of the most important in any business. The service provided from the city is terrible. Phone calls are not returned, emails are not answered, communication is horrendous starting with the top guy all the way down. As for the website it looks different but the information if anything has less now than it did just a few months ago. As a big proponent of the interenet and websites I am truly disappointed of the information that is now gone. Looks do not matter if the service and information you are seeking is not there or never answered. What steps are being taken to improve the person to person basic skills that most of us have?
Another disappointed newcomer to the island!

Your statement is only of the the complete negative maybe you should return to where you came from. The men and women in the trenches or the ones you call (all the way down) get there direction from the top so if your call is not transfered to them to address your concern you cant blame them our islands general employees are some of the best and most talented in the state that is why they are here but if you notice morale and attitudes starting to dwindle from our islands general employees it may be in part of gaining more and more work load all the while not being offered raises or cost of living for about 3-4 years now. and as another above blogger posted the city continues to purchase nice to have items spending millions in total all the while telling the ones who make this island function we have no money & we are broke. so you might want to spend a little time to truly see the facts before you go blowing off at the mouth about what disappoints you. sorry if that sounds rough or crude but the truth usually is.
so in whole its not the hard working folks you see out at midnight fixing that broken pipe so you can have water or on the roadsides working or in the ditches making repairs that cause your problems that would be the political fiasco we call City council/manager that are to busy filling their days with over thinking and coming up with over the top decisions only to satisfy there own wants.

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