Letter: Real people, real service

It pays to call your congressman!

My six-month problem was resolved in only three weeks by U.S. Rep. Connie Mack IV’s office.

Following my mother’s move from a New York nursing home to a Florida nursing home, her Social Security checks stopped for six months, even after the necessary paperwork was processed to redirect her checks.

I checked the Internet (htpp://mack.house.gov/) and called three offices of Rep. Mack:

-- Naples: 774-8035 — I left a message which was promptly returned.

-- Washington: (202) 225-2536 — Referred me to a specific person in the Fort Myers office for Social Security matters.

-- Fort Myers: 332-4677 — Handled and resolved the problem within three weeks.

Needless to say, both the nursing home and I are happy with the results. I duly appreciate the efficiency and promptness with which this matter was handled, and praise all his staff for doing their jobs; i.e., helping the public.

In addition, for those of us who are annoyed with endless phone menus to reach a real, live person, I reached two out of three immediately.

Mary Abbott Smith/Naples