Letter of the Day: Who cares?

Editor, Daily News:

What has happened to customer service in Naples lately?

Just last week I took our new $45,000 convertible (our fourth new car of this particular make) to the dealership to have some work performed under warranty.

When I got the car back from the service department, I noticed some of the finish on the center console had been rubbed off bare by the service technician. When I brought it to the service manager's attention, he vowed that they didn't do it — and subsequently blamed me!

Don't they want me to come back after my car warranty for service and eventually buy another new car?

I'll tell you what many believe the problem is: It is the fact that Naples' rapid growth has been its own worst enemy. People who are supposed to provide service and cultivate customer loyalty for their businesses just don't care about their customers anymore. They know that if you are treated badly and walk out of their business for the final time, there will be a hundred new and naive customers ready to take your place.

Unfortunately, this problem seems to be a growing trend here. It seems that hurricanes are not the only factor that is driving some people out of this area and giving it a bad reputation.

Kirk Johnson , Naples