To File a Claim
Filing a claim is free and can cover the loss of personal income, business net profits and damages to personal or business property caused by the Deepwater Horizon accident and oil spill. File by telephone, online or via mail to get a claim number. Once filed, an ESIS adjuster should contact you based on the information given.
Telephone: 1-800-440-0858 begin_of_the_skype_highlighting 1-800-440-0858 end_of_the_skype_highlighting (TTY device 1-800-572-3053)
Mail: One Beaver Valley Road, Wilmington, DE 19803
Once your claim is filed and you have been contacted, you may bring your supporting documents to the Naples Claims Office:
BP Naples Claims Office
4121 U.S. 41 East near Lockwood Drive
Open 7 days a week, 8 a.m. to 6 p.m.
For more information visit: http://www.bp.com/sectiongenericarticle.do?categoryId=9033791&contentId=7062345
The Oil Spill by the Numbers:
64 days since the Deepwater Horizon rig explosion
11 died in the explosion
67 visibly oiled birds collected alive in Florida
48 visibly oiled birds collected dead in Florida
518,661 feet of oil containment boom deployed in Florida
11 claims offices in Florida
17,923 claims in Florida
162 claims being processed in Collier County
$25,200 paid out by BP in Collier County
8 ESIS adjusters at the Naples Claims Office
1 ESIS manager in the Naples Claims Office
1,453,000 gallons of dispersant deployed
35,000 to 60,000 barrels per day released from the Deepwater Horizon well
Coverage: Gulf Coast Oil Spill
NAPLES — BP’s Florida commander for the oil spill relief efforts, visited the company’s Naples claims office as part of a tour of the Southwest Florida region.
Raymond Dempsey tried to reassure those who fear BP will leave local business owners and governments alone to suffer the consequences of the worst oil spill in history.
“We’ll be here as long as there are economic impacts,” said Dempsey, who told a Senate subcommittee on June 10 that he volunteered for the assignment.
“I want to help the company respond to and address the needs of the people in the region,” he told the subcommittee.
Dempsey, who has worked for BP for 20 years and is its vice president of strategy, was in town to meet with a variety of business and community leaders to increase outreach efforts in the state. He’d made two stops in Fort Myers and an additional one in Naples earlier in the day.
A few minutes before he arrived, Sandy Pine, who owns a high-end resort rental service in Naples, finally left with some good news.
After visiting the claims office for the third time, Pine was told a check for May and an advance check for June would be ready for her in 30 minutes. Pine's business depends on tourists and she said they are cancelling their reservations “left and right.”
“They say, ‘We’d love coming to Naples, but we want to see if there’s oil on the beach,’” Pine said.
BP’s Naples claims office, located in 4121 U.S. 41 East near Lockwood Drive, opened June 15 and not many people knew about it. It still doesn’t have a direct phone number for people to call, but that should change within the next couple of days, according to Manager Tom Wiley.
Wiley said they have had to make a little noise to let the community know they were open.
“You never know a cricket was in your house until it chirped,” he said.
Wiley works for ESIS, the independent contractor assigned with processing claims for BP. ESIS has more than 700 claims workers in 32 offices processing claims. Eleven of those offices are in Florida, the rest are in Alabama, Louisiana and Mississippi.
“They aren’t asking BP for permission for these offices,” Dempsey said.
ESIS opens offices where there is the most need. Collier and Monroe are the southernmost counties with offices. Another is set to open in Clearwater within the next few days.
Dempsey said NOAA projections state there is still no direct threat of oil impact in the Southwest Coast of Florida but he understands there are economic impacts.
“The point of this claims office is to … be present in the community to help people work through the losses that they have encountered to get money back into their hands just as quickly as we can,” Dempsey said.
Although the oil has not yet reached the coast of Southwest Florida the claims office is seeing an uptick. The office, which has eight claim representatives, averaged about seven walk-ins a day its first week, but that’s more than doubled now, according to Wiley.
As of June 22, 162 claims are being processed for Collier County and BP has paid $25,200 in Collier.
“A lot of these claims will be going on for months,” Wiley said.
Wiley, who grew up in East Texas in an area dotted with oil fields, processed claims in Southwest Florida years ago after hurricanes smashed entire neighborhoods. Although no houses have been destroyed this time, he said lives have been affected by a “fear factor” that has caused a lack of business.
Dempsey, who said he spent about 90 percent of the past two months in Florida, said the office will stay open as long as it takes.
“We have said from the very beginning of this response that we will stop the leak, we will clean it up,” he said, “and we will deal with the environmental and economic impacts.”