'NewsMakers' question: Why are hospital payments sent to Atlanta

The Daily News invites readers to submit questions for guests on “Naples Daily Newsmakers with Jeff Lytle,” which airs at 10 on Sunday mornings on ABC7.

They can leave a voice mail at 213-6070 or email newsmakers@naplesnews.com.

One reader, Lynn Reese, submitted a question for NCH Healthcare System: “Would you ask why payments for services are sent to Atlanta instead of a local address? Wouldn’t it be better to pay employees in Collier County for this work instead of someone in Fulton County, Ga.?”

Because the news program does not have any NCH guests scheduled right now, the Daily News put the question to NCH CEO Dr. Allen Weiss, and here is the answer:

“Payments made to the NCH Healthcare System are sent to the Bank of America lockbox processing center in Atlanta.

“We utilize this service offered by Bank of America in order to reduce the amount of time needed to process payments by allowing the bank to open and deposit them directly into our bank account. Payments are received and deposited within the same day and there is less opportunity for payments to be lost or misdirected as only payments are sent to this address and other types of correspondence are sent to our business office address.

“We then receive an electronic file of all payments to post to our patient’s accounts, which lessens the amount of time required to process payments.

“It is common practice for hospital systems as well as large retail and utility companies to use automated lockbox processing or remittance services.”

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