John in Naples writes, “I went to turn on the small TV in my den this morning and got no signal.
I contacted Comcast, and was told if I want to watch what was previously included in my cable bill, I will now have to pay $1.99 a month for a digital adapter just to view their service. I had no problem receiving a very limited number of channels on my den TV as well as guest bedrooms, but if I want to continue to have those TVs function it will cost me an additional $100 a year.
“Comcast’s response was, ‘We are enhancing your viewing pleasure with all digital signal.’
“My community association is strongly considering an alternative to Comcast, I know who I will be voting for (it won’t be Comcast)!”
A: Thanks for writing John. At $100 a year, I’m guessing you have a few more guest bedrooms than me. All the same, $100 extra per year is painful.
A lot of folks who requested those receivers as the migration to digital was happening were told they’d get the first two receivers for free and pay for any additional. Now, they’re being charged for those as well. A very unpleasant surprise for sure.
They’re paying about $50 a year more, and if you don’t look at your bill closely, you may not have even noticed the change.
On a positive note: If you have a Comcast cable card, you might have noticed some intermittent signal issues throughout August. I’m told that the problem has since been resolved.
Lynn asks, “Can you please tell me why Comcast did not show the U.S. Gymnastics Championships as was listed in the TV section of the Naples Daily News — instead they ran the Miami Dolphins/Texas football game.
“The TV Guide in the Naples Daily News is consistently wrong — they list shows that are not on. I find this extremely irritating. Thank you for any info you can provide.”
A: Hi Lynn, we make our share of mistakes. And I’ve heard Comcast makes a few as well. But for the example you cited, you can blame the local station (at least a little bit).
When it comes to preseason football, sometimes a local station buys the rights to show it locally and pre-empts network programming to do so. Recently, I saw the Tampa/Dolphins game on two local stations: as one bought the rights for Tampa games; the other for the Fins.
So when these grids are produced (well in advance of publication), if NBC is showing gymnastics, and WBBH is the NBC affiliate, they just put two and two together.
Other errors come in due to programming changes by the networks. Oftentimes, an affiliate carrying a network game won’t know until the week before which one they will be showing.
The also might be a good time to add that like most newspapers, the Daily News subscribes to those listings from a service. We don’t build them in-house. I would tell you to go online. But even those listings are often wrong; and not just ours.
If you have provider listings on your TV — from Comcast, TiVo, DISH or Direct — they are typically up-to-date.
Carole writes, “My gripe is the loss of radio station programs. I used to listen to Bob and Sherri — they’re gone. Then it was Big D and Bubba — they’re gone. Where is Delilah? She used to be on 93.7.
“It must be me! Thanks for letting me vent.”
A: Hi, Carole, it is you. I was told to ask if there’s any other radio shows in particular you like. Programmers are looking to make some more cuts.
All joking aside, perhaps the iHeartRadio app is for you. I downloaded it to my phone and now I can listen to radio stations across the country in all different genres. I’m an Elvis Duran fan, and when he switched stations earlier this year, I could not get the signal as well. So I started listening to him on his home station Z100 in New York.
Music to their ears
Monday, Sept. 9, is the debut of the HBO Family documentary “Wynton Marsalis: A Youngarts Masterclass.”
The two-time Emmy-nominated series kicks off the third season by following three promising musicians as they work with the jazz icon.
Selected by the National YoungArts Foundation — which offers talented high-school students from around the country the chance to be mentored by some of the world’s greatest artists — the young virtuosos prepare to perform alongside Marsalis during a performance at Jazz at Lincoln Center.
The show airs at 7:30 p.m. on HBO.
Visit HBO.com for other airdates.
BBC World News comes to town
Have you visited Comcast channel 171 lately? If not, I’m about to make some news fans very happy. It’s now home to BBC World News, the BBC’s global 24-hour news channel.
“BBC World News has built a loyal and passionate following across North America and we are delighted that we are able to now bring this exceptional content to customers,” said Thomas M. Zemaitis, vice president, sales and marketing for Comcast’s Florida Region.
Daytime schedule changes
As a reminder, starting Sept. 9 and throughout the month of September, your daytime schedule will be shuffling.
For a complete rundown of the changes, go to naplesnews.com. I wrote a couple of columns on all the changes, and a handy new grid of what your local daytime schedule will look like when all the changes have been made.
Until next time, Stay Tuned.