Letter to the Editor: Marco Island utility outages

I see where LCEC CEO, Dennie Hamilton, is scheduled to provide a presentation regarding the recent power outages.

I have a big problem with LCEC, as well as Comcast and all the other utility providers that service Marco. My company deals with global firms that have a very large customer base (Sears, Motorola, Bank of America, etc.). Any time that we need to implement a break in the services that we provide, we are required to get permission from the parent company, notify all users well in advance (two weeks), and schedule the outage so as to not unduly impede the customers (midnight on Sundays, for example).

Why can our utility providers not do the same? We routinely have our power and cable service (Internet, cable and telephone) disrupted with absolutely no prior notice. And often the interruptions are not single events, but multiples in rapid succession. We should be notified in advance of outages, and if not, w e should be compensated for the inconvenience. If it were impacting their pocket books the same as, or more than, it impacts our daily lives, they would not be as free to turn off the switch at every little whim.

Bill Harris

Marco Island

© 2014 marconews.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • Discuss
  • Print

Comments » 4

condoseller writes:

While these outages or disruptions are generally inconvenient, overall, I am happy with the service our utilities provide. I believe, by definition, an "outage" or "interruption" of service is an unplanned event. How do you propose utilities inform us of unplanned events?

Concerning Sears, Motorolla, Bank of America, how exactly do they compare to services utilities provide? Your analogy is like comparing apples with pork sausage. Also, Sears, Motorolla, Bank of America have never compensated me for my time or inconvenience when I received bad advice from a sales associate or needed to correct and account balance. I wouldn't expect them to. They return my item, credit my account and apologize for the invonvenienc. That is simply the nature of the rlationship. Likewise, our relationship with our utilities is periodically interrupted and when we report the problem it is corrected and we receive and apology for any inconvenience.

Perhaps your letter was meant to inform readers that you worked for large corportaions (!) or wanted to inform readers that Sears grants 2 weeks notice when they lay off thousands of associates or when they close another store? I know these companies fail to inform us when there is a price increase.

Apples and sausage!

harrisbill239#279036 writes:

in response to condoseller:

While these outages or disruptions are generally inconvenient, overall, I am happy with the service our utilities provide. I believe, by definition, an "outage" or "interruption" of service is an unplanned event. How do you propose utilities inform us of unplanned events?

Concerning Sears, Motorolla, Bank of America, how exactly do they compare to services utilities provide? Your analogy is like comparing apples with pork sausage. Also, Sears, Motorolla, Bank of America have never compensated me for my time or inconvenience when I received bad advice from a sales associate or needed to correct and account balance. I wouldn't expect them to. They return my item, credit my account and apologize for the invonvenienc. That is simply the nature of the rlationship. Likewise, our relationship with our utilities is periodically interrupted and when we report the problem it is corrected and we receive and apology for any inconvenience.

Perhaps your letter was meant to inform readers that you worked for large corportaions (!) or wanted to inform readers that Sears grants 2 weeks notice when they lay off thousands of associates or when they close another store? I know these companies fail to inform us when there is a price increase.

Apples and sausage!

Hey, "condoseller" - to your comments. [apples and sausage]?? what does that mean? - outages in services are outages, no matter what company you are dealing with. And if none of those retailers have ever compensated you, then you're obviously not speaking with the correct representatives of those companies. Another of your comments [by definition, an "outage" or "interruption" of service is an unplanned event]-Not true. They can have planned or unplanned outages and interruptions of service. Just like not all pregnancies are planned. My suggestion was that they inform us well in advance of planned outages, so that we can make other preparations and plans; and compensate us for both planned and UNplanned outages. We get charged for our electricity by the Kilowatt hour. If we are without electrical power for 8 hours, then in most all cases, we are also deprived of our cable TV, Internet and telephone service. We should be compensated for the loss of those things. Incon-veniences that we suffer includes having to reset our Internet modems and routers (for those of us who have wireless in our homes), resetting our clocks on all devices (oven's, stove's, etc.), and trying to keep our sprinkler systems set correctly. I live on a street that has constant school traffic where kids go by everyday to and from school. When a power outage scrambles my sprinkler controls, causing the sprinklers to turn on at 7:30 AM, the school kids get soaked. That is unfair to the kids. I lived all over the USA, and in all the years prior to moving to Marco, I never experienced the kinds of power outages that we have here. In all the 35 years combined that I lived in the Northeast with their terrible winters, I didn't experience as many total hours of power outages that I've experienced in one year on Marco. And, though I read it several times, I have no idea what your last paragraph was aimed at. I have never been employed by Sears, so your comments on that subject make no sense at all. But, your other comments made no sense either.

mrz333 writes:

Frankly I feel that LCEC service on Marco is more like living in the 2nd decade of the 20th century not the 21st. I also have lived in many areas in the US and never experienced so many outages and an obvious vulnerability of our local grid to the elements. Seems like anytime someone passes wind from here to the generating station our power goes out. The first thing we need to do is to ban the sale of beans in the area. LCEC - would that help you to provide utility service in the 21st century?

OldMarcoMan writes:

LOL You can really tell the people who haven't lived here very long.

In another year or two you can write a LTTE about the county just taking our taxes and not servicing us, or that we need more than 5 Deputies patrolling here.

What we really need is to become a city, then we can solve our own problems, or 'back up north we did it cheaper, better, and faster'

Share your thoughts

Comments are the sole responsibility of the person posting them. You agree not to post comments that are off topic, defamatory, obscene, abusive, threatening or an invasion of privacy. Violators may be banned. Click here for our full user agreement.

Comments can be shared on Facebook and Yahoo!. Add both options by connecting your profiles.

Features