Kantor column: 21st century customer service
Published 06/18/2013 at 6 a.m.
Customer service in the 21st century.
Kantor column: Getting along with your supervisor
Published 05/14/2013 at 6 a.m.
Find out how to get along with your supervisor.
Jan Kantor: Business consultant and executive coach
Published 05/07/2013 at 7 a.m. 1 Comment
Business columnist Jan Kantor tells you how to build a brand that sells itself.
Kantor column: Enhancing your skills as a company leader
Published 04/16/2013 at 5 a.m.
Being a leader is a position that requires you to be someone who appears to have the answers at all times. Your vision for the future of the company is what your staff members are following.
Kantor column: Developing an effective recruiting process
Published 04/09/2013 at 6 a.m.
Recruiting quality employees is one of the most important activities your human resources staff will engage in.
Jan Kantor: How to maximize your investment in workplace technology
Published 03/26/2013 at 6:40 a.m.
The definition of getting the most from your workplace technology is paying as little as possible for your technology and then getting the maximum return on your investment.
Kantor column: Defining customer service, part 2
Published 02/26/2013 at 6 a.m.
Last weeks’ column focused on the definitions of customer service. Today, we’ll look at additional strategic and tactical steps you should put in place to remain competitive in today’s marketplace.
Kantor column: Defining customer service
Published 02/19/2013 at 5 a.m.
Is customer service so purely subjective that it exists only in the eyes of the beholder? Or can the standards of good customer service be defined objectively and exist independently of individual customers and employees?
Kantor column: Encouraging good teamwork
Published 01/30/2013 at 5 a.m.
There is so much that could go wrong with a workplace team that it becomes extremely important to always encourage good teamwork. Competition among employees, employee absences that put strain on the rest of the team and insubordinate employees are ...
Kantor column: Attending to the details of customer service
Published 01/22/2013 at 6 a.m.
There is an old saying in business that if you do not take care of your customers then someone else will. One of the things you need to remember about customer service is that it is the details which will ...
Kantor column: The times when it is OK to call in sick
Published 01/15/2013 at 5 a.m.
Many companies try to emphasize productivity over everything else. But there is a long list of things on a staff member's mind that needs to be attended to before that staff member can be effective. An employee who is worried ...
Kantor column: Setting personal and company goals for new year
Published 12/18/2012 at 5 a.m.
Each year at this time I write a column about the importance of setting personal and company goals for the new year.
Kantor column: Choosing an effective spokesperson for your advertising campaign
Published 12/04/2012 at 5 a.m.
An advertising campaign is enhanced or stalled by the choice for a spokesperson.
Kantor column: How to spot the future leaders of your company
Published 11/27/2012 at 5 a.m.
A good business owner or executive is always looking toward the future.
Kantor column: Effective telephone communication
Published 10/30/2012 at 6 a.m.
Many people don't take full advantage of the power and opportunity of the lowly telephone because they take the quality of their telephone conversations for granted. But with the application of a few simple techniques, they can significantly improve the ...
Kantor column: Job sharing can reduce work stress
Published 10/23/2012 at 7 a.m.
The hectic demands of the workplace create undue stress on many employees, especially when it comes to the seesaw between career and family. For many, the business world is all-consuming, requiring great amounts of time, energy and dedication.
Kantor column: Brainstorming is effective
Published 09/18/2012 at 5 a.m.
Brainstorming is an effective method for generating innovative solutions to difficult problems by having a group of people focus on a particular issue.
Kantor column: What you need to be a good manager
Published 09/11/2012 at 5 a.m.
Some people in a management position have no aspirations of being great leaders. Your company needs effective managers as much as it needs visionary leaders to move forward.
Kantor column: Unmanaged times just slips away
Published 08/21/2012 at 6 a.m.
Managing time is not the obvious skill it seems. Whether it is managing your own time or the company managing its time, it can be more difficult than it appears.
Kantor column: Communicating under pressure
Published 08/07/2012 at 6 a.m.
Asking better questions can allow us to start thinking about the unknown, because questions focus our attention, and provide a theme for continued exploration.
Kantor column: Influencing for better or worse
Published 07/31/2012 at 5 a.m.
Appropriate influence over the attitudes and behaviors of your employees is the heart of good, strong management. It is impossible to be an effective manager without influencing your employees. As a manager you do influence your employees "for better or ...
Kantor column: Developing a personal career plan
Published 07/17/2012 at 5:30 a.m.
While our economy continues recovering, remember that opportunities are out there to meet your goals. Outlining a career development plan ensures following your personal interests to turn them into a rewarding career.
Jan Kantor column: Make human resources a priority
Published 06/19/2012 at 4 a.m.
Human resource management involves managing people in an organization. The last few decades have seen some dramatic changes in the strategies employed by various companies to accomplish this. Earlier, it had limited responsibilities which were mainly confined to paperwork related ...
Team dynamics can be tricky; use these tips to ensure productive sessions
Updated 04/02/2012 at 1:08 p.m.
Generating new ideas and engaging in effective problem-solving can best be accomplished by combining perspectives. One person's expertise in design can be complemented by another's financial savvy. Management's "big picture" view can be readjusted with employee-focused input.
Jan Kantor: Body talk - Another key way to communicate
Published 11/08/2011 at 4 a.m.
Interacting with people involves more than just throwing words at each other across a few feet of air space. When you are really communicating with someone, you not only have to listen, you have to SEE what the other person ...
Jan Kantor: What your office says about you
Published 11/01/2011 at 4 a.m.
Think of your office as a stage. Lasting impressions are formed because of design, color, and furniture. Your office is "you," even if you had no hand in decorating it. The importance of choosing styles and shades that complement the ...
Jan Kantor: Ordinary managers can do the extraordinary
Published 10/25/2011 at 8 a.m.
Why is it that some managers seem to soar while others barely get off the ground? The business world is full of success stories, hundreds of managers no more capable than you, getting extraordinary things done. So why not you?
Jan Kantor: Choosing a name for your business
Published 10/18/2011 at 8 a.m.
Most people can think of inappropriate company names that evoke the wrong image for businesses. For example, a name like Joe's Slops sure wouldn't inspire much restaurant traffic. Or how about Dimension Systems? Just what does that really mean anyway?
Jan Kantor: How to structure your time
Published 10/11/2011 at 8 a.m.
Time is money. And time should be managed wisely because, if not, you have a workday filled with confusion, incomplete projects and endless meetings. At least a dozen "must do" items are listed on your agenda, followed by a business ...
Jan Kantor: Working with the boss
Published 10/04/2011 at 8 a.m.
You, as the employee, must recognize some basic realities. A relationship with a boss involves mutual dependence, between people who have different backgrounds and different pressures on them.
Jan Kantor: Humor works
Published 09/27/2011 at 6 a.m.
“A funny thing happened to me on the way here tonight…” Humor is an effective tool that many people fail to utilize. A funny anecdote can draw people to your message and can emphasize a critical objective. Humor puts an ...
Jan Kantor: Have you fulfilled your game plan?
Published 09/20/2011 at 6 a.m.
Setting goals for your business is like trying to hold water in your hands, isn't it? Great ideas, great thoughts, swirl through your head by the dozen but when you try to put them all together in one cohesive lump ...
Improving Performance: Beat the odds, part two
Published 09/06/2011 at 6 a.m.
Last week’s column featured a technique to improve and maintain performance for managers and staff. It focused on identifying the primary performance characteristics needed in order for a person to optimize performance in their job. The key to success is ...
Jan Kantor: Improving job performance; beat the odds with this technique
Published 08/30/2011 at 6 a.m.
When you have the responsibility of managing others, one of your top priorities may be to hire the best candidate for the position, then motivate them to perform well.
Jan Kantor: Learn well from competitors
Published 08/23/2011 at 8 a.m.
One of the most valuable learning strategies any organization can undertake is to begin to look at their toughest competitors as teachers and mentors and to learn all they can from them. You value your competitors much more when you ...
Jan Kantor: Listen and learn
Published 08/16/2011 at 8 a.m.
Managers typically try to discourage rumors, gossip, and small talk. These “water cooler” chats, however, can prove to be very useful. Many managers are often the last people to find out about internal happenings. Early retirements, family leaves, and job ...
Jan Kantor: Negotiate for success
Published 08/09/2011 at 6 a.m.
Life is a series of negotiations. We buy, sell, and barter for everything from furniture to relationships. We negotiate with bosses, co-workers, customers, friends, family, and even ourselves. So, no matter what type of work you are involved in, you ...
JAN KANTOR: Know your market for success
Published 08/02/2011 at 8 a.m.
Unfortunately, many times when you first start a business you are "too eager". You are ready to open your doors with a "parade and fireworks". But you haven't really taken the time to research your market. When the dust settles ...
KANTOR: Learn how to complain effectively
Published 07/26/2011 at 6 a.m.
It's a sad but true fact that most consumers firmly believe that it doesn't matter and won't make a difference to complain about lousy service or inferior products. Common feelings are "It won't do any good.
KANTOR: Teamwork speeds special projects
Published 07/19/2011 at 6 a.m.
In the workplace, it's often necessary to form committees or special task forces to research projects or carry out large assignments. As the manager or department supervisor, it's usually your job to choose the teams and oversee group responsibilities and ...
KANTOR: Leave the office at the office
Published 07/12/2011 at 6 a.m.
At some level we all bring work home with us. For some of us it may actually involve physically bringing home a briefcase full of paperwork. For others it may simply involve an inability to unwind and to leave the ...
KANTOR: Learn to promote your business
Published 07/05/2011 at 6 a.m.
If you want to maximize the power of promotional activities, you cannot wait for your ship to come in. You must swim out to meet it! There are many things you can do to promote your business and become well ...
KANTOR: Considering a promotion for employees
Published 06/28/2011 at 6 a.m.
There are many reasons that managers promote their employees. They may feel they have been in their current position too long, and they need a push up the latter.
KANTOR: Communicating effectively with young employees
Published 06/21/2011 at 6 a.m.
Many managers and supervisors perceive young employees as typically having short attention spans, minimal attention to detail and a poor grasp of complex or precise information. This perception is reinforced by the tendency of young workers to be easily bored ...
KANTOR: Communicate effectively to manage
Published 06/14/2011 at 6 a.m.
The skills you use to communicate courteously and intelligently are among the most significant. You can use these skills to advance yourself in the job arena as well as life in general.
Kantor column: Managing anger at work
Published 03/22/2010 at 5:39 p.m.
Q. I work hard at my job, trying to do the best I can for my employer. Sometimes my manager makes me angry with his demands, which stresses me out big time. Any options, other than quitting?
Kantor column: Writing a good resume is key now more than ever
Published 03/09/2010 at 3:57 p.m.
Q. I have been laid off my job. It’s been several years since I’ve applied for a job, so I’m a bit rusty at putting together a resume. What are employers looking for in a resume?
Kantor column: Learning the art of networking
Published 03/02/2010 at 5:34 p.m.
Question: I’m in sales at a local company. I was previously in telephone sales, but the company has decided to get its message out through a direct sales group. My job now is to prospect for new business. I understand ...
Kantor column: Communication is a two-way street
Published 02/22/2010 at 6:40 p.m.
Successful communication is more than getting your ideas across, making sure your employees understand their job and assigning different tasks with clarity. Communication is a two-way street. You must not only explain your ideas, you must also listen. Recently, a ...
Kantor column: Service is the name of the game
Published 02/15/2010 at 3:49 p.m.
Question: I manage a business which has lots of competition. I’m looking for ways to keep current customers coming back and attract new customers. Also, I’d like to stand out among my competitors. Can you give me some guidance? Joseph ...