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Over the years, I’ve encouraged you to use winning words and profit phrases. Yet, there are times when your most powerful language ally, is silence. Or at least, discretion.
However, there’s a faux pas, I continue to witness and hear everywhere. Okay, faux pas is too fancy. It’s just plain stupid, idiotic behavior.

It’s the “self-important” business-person, who has to seemingly impress strangers, with their power and influence, as we become unsuspecting bystanders to their loud, rude and animated phone conversations.
What’s wrong with these people? First, we aren’t impressed. And second, it’s bad business.

Once, when my flight was delayed in San Diego, I headed to United’s Red Carpet Club. Because of bad weather in Chicago and the east, the club was packed. Thankfully, I was able to find an open seat.
And that’s when the fun began. Seated across from me, (and within proximity) of at least 10 others, was Mr. Macho.

For some strange reason, he thought we’d be entertained by his portion, of multiple phone calls.
He was loud. Obnoxious. And relentless. Meaning, as soon as he finished one call, he began another.
The trend was evident. His job was to beat-up the lucky recipient of his communication. This jerk was condescending, demeaning and belittling. I actually heard him say, (in loud and hostile tones), things like:

  • “Why wasn’t I informed?”
  • “How come this decision was made without me?”
  • “Either George or I should have been told about this!”
  • “Now, you need to create a new presentation. Are you capable of doing that? Do you really have a grasp or understanding of this problem?!”

And, he referenced people by name. First and last.
Finally, this bullying barrage of bluster ended. But then, he hurriedly and decisively reached for his laptop. He began to pound away like Ringo Starr in a frenetic drum solo.
And then, the phone rang. Uh, oh!
The first thing I heard him exclaim was, “You interrupted me, was just about to chastise him in an email.”

Great, this boob is not only an idiot with the spoken word, he’s now going to confirm it, with the written word.

Lessons

  • Conduct your business in private.
  • When necessary, change locations.
  • Don’t bully or threaten others, (in general), yet especially not, when you’ve got an audience.
  • Be discreet, and avoid referencing others’ full names, (you never know who’s listening, i.e., a friend, family member, competitor, customer, etc.).
  • If you’re disturbed or angry and need to write it down, then write it down, it’ll be cathartic, yet seriously consider never sending it (I always remind clients who seek my counsel on something they’d like to send to an employee, supplier or customer, that if it’s in print, there’s no emotion, attitude, or inflection and it lives forever, and it can easily be copied and sent to others).
  • If you discover a boorish offender, slap ‘em silly (just kidding).


Impress others with your results, not your threatening grandstanding.

Jeff Blackman is a Hall of Fame speaker, author, success coach, broadcaster and lawyer. His clients call him a “business-growth specialist.” If you hire speakers, contact Jeff at 847-998-0688 or jeff@jeffblackman.com. And visit jeffblackman.com to learn more about his other business-growth tools and to subscribe to Jeff’s free e-letter, The Results Report. Jeff’s books include “Stop Whining! Start Selling!” (an Amazon Bestseller) and the revised 4th edition of the best-selling “Peak Your Profits.” You can also stay connected with Jeff via Facebook, LinkedIn and Twitter: @BlackmanResults.


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